Returns & Exchanges

At Baobab Collection, we want you to be completely satisfied with your luxury home fragrance experience. If you are not entirely happy with your purchase, you may return unused items in their original packaging within 14 days of delivery.

1

Initiate Your Request

Contact our client services team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Carefully pack the unused candle or diffuser in its original gift box and protective shipping carton to ensure it arrives in perfect condition.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing