Frequently Asked Questions
Everything you need to know about our luxury candles and home fragrances.
How do I ensure my Baobab Collection candle burns evenly?
To prevent tunneling, always burn your candle until the entire surface becomes liquid. For our larger multi-wick candles, ensure all wicks are lit simultaneously every time.
Where are Baobab Collection products manufactured?
Our candles are hand-poured in Europe using high-quality wax, while our signature glass vessels are hand-blown by master craftsmen to ensure every piece is a unique work of art.
What is the estimated shipping time for my order?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Can I return a candle if I am not satisfied with the scent?
We accept returns within 14 days of delivery, provided the product is unused, in its original packaging, and the cellophane seal remains intact.
How should I maintain the wicks of my candle?
We recommend trimming the wicks to a length of 1cm before every lighting. This prevents excessive smoke and ensures a clean, steady flame.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.